Resolved · Order #1234New messageAnna
ActiveCustomer Support Specialist
24/7 Shopify web chat, answers FAQs, order & delivery questions and returns.
Open
For UK & European Shopify Stores
Your Shoppers Buy After Work.Your Team Clocks Off at Half Five.
UK shoppers browse on the commute home, after tea and at weekends, and their enquiries sit in your inbox until 9am. Put Anna on the evening shift free for 14 days and every basket gets an answer.
- Set up in under 10 minutes
- Installs from the Shopify App Store
- Cancel anytime, no lock-in
Prices in GBP · Designed for UK GDPR
£0 for 14 days
- Your account
- Verify email
- Your store
- Start free
Need help? Book a 30-minute call
Takes under a minute · Nothing to pay today
One evening in a UK Shopify store
Sample store · illustrative
- 7:12pm Does the linen shirt run true to size?
- 8:47pm Can I change the delivery address on order #4471?
- 10:40pm Is the navy back in size 12, or is it gone for good?
- 11:55pm Do you deliver to Ireland, and how long does it take?
6 enquiries land after your team clocks off. Without cover, the first reply goes out after 9am.
One Evening, Played Twice
Same Shoppers. Same Enquiries.Only One Version Gets Answered.
Tonight, as it is
Team signed off at 6pm
- Shopper, ManchesterDoes the linen shirt run true to size?No reply · left with £69 in basket
- Shopper, BristolCan I change the delivery address on order #4471?No reply · cancellation in the morning
- Shopper, LeedsIs the navy back in size 12, or is it gone for good?No reply · left with £95 in basket
- Shopper, EdinburghDo you deliver to Ireland, and how long does it take?No reply · left with £129 in basket
- Shopper, GlasgowI ordered the wrong size. Can I swap it?No reply · refund requested
- Shopper, LondonIs the gift set in stock for Friday delivery?No reply · left with £55 in basket
- questions asked
- 0
- answered in time
- 0
- walked out the door
- £0
An illustrative night in a sample store. Your shoppers will ask their own questions.
Cost Calculator
What Those Hours Are Worth.To Your Store, Every Month.
Two numbers from your Shopify dashboard. Set your team’s hours and every assumption is visible and yours to change.
Step 1 · Two numbers from your Shopify dashboard
Shopify Analytics, last 30 days.
In GBP. Shopify calls this AOV.
Step 2 · Your team’s hours
That leaves 14 hours a day with nobody serving. Synced with the shift clock.
Revenue at stake while nobody’s serving
Estimated £1,523
GBP a month · Estimate
- of traffic lands in uncovered hours
- 35%
- orders a month placed while you’re off
- 194
- uncovered every week
- 98h
How it’s worked out
£35,750 monthly revenue
× 35% traffic in uncovered hours
× 22% ask a question first
× 55% leave without an answer
= £1,523 a month
An estimate based on the assumptions on the left, not a guarantee of results.
Set up in under 10 minutes · Cancel anytime · Email me this breakdown
UK GDPR-Ready
Designed for UK GDPR.Consent First. Your Data, Your Rules.
Selling to UK shoppers means taking data protection seriously. Yep AI is designed to support your UK GDPR obligations, with physical data isolation per customer, without slowing your store down.
Consent-first forms
Lead forms ask for explicit consent, never pre-tick a box, and link to the Privacy Policy.
Your data stays yours
Store data is used only to serve your customers and is never used to train other stores’ AI Employees.
Least-privilege access
AI Employees only request the Shopify scopes their job needs, and data travels over TLS.
Human oversight
Refunds and sensitive requests escalate to your team with the full conversation attached.
Questions about data processing? Email support@yepai.io.
Cover Every Evening From Tonight. Free for 14 Days.
Install from the Shopify App Store, switch Anna on before you log off, and read what she handled over breakfast. Prices in GBP, cancel anytime.
Meet the Team
Meet the AI Employees.Not Another Chatbot.
Each AI Employee has a name, a job and one shared view of your Shopify data. Anna covers the after-hours questions; Maya keeps your catalogue and content fresh.
Resolved · Order #1234New message
Brand voice · FriendlyPreparing your contentMaya
ActiveMarketing Specialist
Writes SEO blogs, product copy & social posts in Content Studio, then publishes to Shopify.
Open
Checking stock statusLow stock alertOscar
Coming soonOperation Specialist
Tracks inventory, monitors stock & order status, and answers operations questions in real time.
Join your team soon
Alex, Social Sales Specialist, completes the roster: answers DMs on Instagram, Facebook and WhatsApp, recommends products and closes sales in the thread.
Against Your Number
Put Anna on Every Shift.For Less Than a Night Shift.
Growth is the plan with Anna on shift 24/7. Here it is next to what the calculator says is at stake.
Your estimate vs. the Growth plan
At stake every month£1,523
Growth plan, monthly billing£239
On your numbers, the Growth plan costs about 16% of what the estimate puts at stake each month. Annual billing brings the price down by 20%.
Estimate from the calculator above. Prices in GBP.
Growth
Anna and Maya
£239/month
- Everything in Core
- 7,000 AI credits / month
- 24/7 Shopify website chat
- Pre-sale customer support
- Product recommendations
- Upsell and cross-sell support
- Abandoned basket recovery
- Order status and tracking
- 90+ multilingual support
- Standard onboarding
- Cancel anytime, no lock-in
Proof
Every Hour Covered.Every Question Answered.
of customer enquiries are resolved instantly
response time
higher conversion rates
ROI from after-hours sales
RoraHub
Golf & pickleball training aids · Shopify
How RoraHub Reclaimed 40% of Its Lost After-Hours Revenue.
RoraHub, a Shopify store for golf and pickleball training aids, used Yep AI to answer technical setup questions and recommend gear 24/7, turning off-hours questions into sales.
“Customers often have urgent questions about setup… YepAI ensures we're always available. It transformed how we connect with buyers.”
AI-driven conversion uplift
ROI via after-hours sales
reduction in support costs
customer satisfaction (CSAT)
repeat purchase rate
FAQ
Before You Close the Gap.The Questions Stores Ask First.
How accurate is the after-hours estimate?
It’s an estimate, not a forecast. It multiplies your monthly revenue by the share of traffic that lands in your uncovered hours, the share of shoppers who ask a question before buying, and the share who leave when nobody answers. Every percentage is a starting assumption you can change in the calculator.
What’s in the After-Hours Playbook?
A practical guide to what a Shopify store loses overnight and the fixes that don’t need a new hire. It arrives with your personalised breakdown, including the working behind your number.
How is this different from the chatbot I already tried?
Scripted chatbots only know your FAQ. A Yep AI Employee works from your live Shopify data, so it knows which orders shipped, which sizes are back in stock and what to recommend next. It resolves the request instead of deflecting it.
How long does setup take?
Under 10 minutes. Install Yep AI from the Shopify App Store and connect your store. Your AI Employees read your catalogue, policies and order data on their own, so there is nothing to script and nothing to code.
What happens when the AI Employee can’t answer?
It tells the customer honestly, captures their details, and escalates to your team with the full conversation attached. You decide which situations, like refunds, VIP customers or discount approvals, always go to a person.
Is my store and customer data safe?
Your store data stays yours. It’s used only to serve your customers, never shared without your permission, and never used to train other stores’ AI Employees. Data travels over TLS, AI Employees only request the Shopify scopes their job needs, and you control which employees are active and what they can say.
How does Yep AI approach UK GDPR?
Yep AI is designed with UK GDPR in mind. Lead forms ask for explicit consent and link to the Privacy Policy, each customer’s data is physically isolated, store data is used only to serve your customers and is never used to train other stores’ AI Employees, and sensitive requests escalate to your team. For data processing questions, email support@yepai.io.
Free Playbook
Not Ready to Start Yet?Take Your Number With You.
Get your personalised breakdown by email, with the working behind it, plus the After-Hours Playbook: the fixes that don’t need an evening rota.
- Your number, with the working
- The five fixes, step by step
- An AI safety checklist
Or skip ahead: start your 14-day free trial
Every Evening Enquiry, Answered.Start Your 14-Day Free Trial.
Put Anna on shift tonight and start tomorrow with answered enquiries and recovered baskets. Set up in under 10 minutes, prices in GBP.
Set up in under 10 minutes · Cancel anytime